Payments

Customers can pay:

1. Pay Online through our website *E-checks cannot be processed immediately.  It takes between 5-10 business days for these transactions to clear.
***If e-checks (electronic checks through paypal) are received on or before disconnection day, customers may be disconnected as payment is not received   immediately.

2. Through your bank
3. In person at our office
4. Enroll in a Monthly debit program.

Please contact our Customer Care Team at 239-596-4088 for further information

Important Info

IF YOU HAVE AN EMERGENCY and need to contact us, please call our main number, 239-596-4088.  It is answered 24 hours a day, 7 days a week. 

Water Restrictions
For information about current water restrictions please CLICK HERE for more information.

FAQ: Boil Water Notices

Boil water notices are common in Southwest Florida, caused by water main breaks, construction mistakes, disruptions at the water treatment plant and natural disasters like floods and hurricanes. The typical notice is issued as a precaution until water samples can be collected and analyzed. If you wish to receive these alerts via TEXT message on your cell phone, please sign-up for our Code Red alerts

Water Conservation

The South Florida Water Management District is a regional governmental agency that oversees the water resources in the southern half of the state, covering 16 counties from Orlando to the Florida Keys and serving a population of 7.5 million residents.

It is the oldest and largest of the state's five water management districts. Created in 1949, the agency is responsible for managing and protecting water resources of South Florida by balancing and improving water quality, flood control, natural systems and water supply.

For more information visit the:

South Florida Water Management District Website.