Automatic Payment Programs

Monthly Payment Programs

Customers can enroll within either a bank draft or credit card debit program. Customers accounts will be drafted five (5) business days before the final day to pay.

These programs allow our customers the reassurance their services will not be disconnected and their accounts will not be recognized as late.

In the event the monthly debit is processed and it is declined, staff will contact the customers to advise of the matter and offer another method of payment.  Customer accounts will be charged a return payment fee.

Please download the appropriate form below and return to our offices to enroll in a program

In order to process requests, we must receive the originally completed documents.

Customers can either mail or hand deliver the completed documents to our office during customer service hours.

Please note documents must be fully completed in order to make changes to an account.

Your cooperation is appreciated.

Important Info

IF YOU HAVE AN EMERGENCY and need to contact us, please call our main number, 239-596-4088.  It is answered 24 hours a day, 7 days a week. 

Water Restrictions
For information about current water restrictions please CLICK HERE for more information.

FAQ: Boil Water Notices

Boil water notices are common in Southwest Florida, caused by water main breaks, construction mistakes, disruptions at the water treatment plant and natural disasters like floods and hurricanes. The typical notice is issued as a precaution until water samples can be collected and analyzed. If you wish to receive these alerts via TEXT message on your cell phone, please sign-up for our Code Red alerts

Water Conservation

The South Florida Water Management District is a regional governmental agency that oversees the water resources in the southern half of the state, covering 16 counties from Orlando to the Florida Keys and serving a population of 7.5 million residents.

It is the oldest and largest of the state's five water management districts. Created in 1949, the agency is responsible for managing and protecting water resources of South Florida by balancing and improving water quality, flood control, natural systems and water supply.

For more information visit the:

South Florida Water Management District Website.